Telephone Mystery Shopping

Listen to your front-line teams

Replicate a real customer telephone enquiry and identify how your front-line teams handle calls into your business.

What is telephone mystery shopping?

Telephone mystery shopping is a useful tool that allows you to identify how your front-line teams are approaching first time enquiries into your business.

How does telephone mystery shopping work?

You will be able to listen to how your team deal with a new business enquiry and identify if, and how well, your team are qualifying each customer, capturing their contact details and offering an appointment to visit your business.

What are the benefits of telephone mystery shopping?

All of our telephone mystery shopping assignments include a detailed report analysis per location, as well as an audio recording of the conversation, with each report available to review on our online reporting platform within 2-3 days of the mystery shop taking place.

Results at your fingertips

All results across the different survey types will be collated and hosted on our online reporting platform and App so that your teams can review the results, run comparative data across question sets, and use the insight to present the feedback back to relevant team members.