Online Mystery Shopper
Work with a wide variety of businesses.
For clients who are wanting to measure this customer touch point, a virtual mystery shop will follow a similar format to an onsite mystery shop but be conducted via a video meeting rather than face-2-face.
Some clients would also like this interaction to be evidenced as well as receiving a written report. In these cases, mystery shoppers will be asked to use screen recording software which doesn’t alert the other person in the meeting that the interaction is being recorded.