Mystery Shopper fills out online form

Online Mystery Shopper

Work with a wide variety of businesses.

Online Mystery Shops involves visiting the business’s website and making an enquiry via their contact method.

This could be an online contact form, email address or live chat functionality. An enquiry scenario will be provided, and you will be required to take screen shots of each step of the enquiry process.

All online mystery shops involve measuring if the enquiry was followed up by the business. This follow-up may be via call or email. If the business follows-up via a phone call, some clients require this call to be taken and treated as a telephone mystery shop. These mystery shops are typically referred to as an online to telephone enquiry mystery shop.

Learn about the different types of Mystery Shopper assignments.

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