Accompanied Mystery Shops
Measure how the customer is treated.
Accompanied mystery shops are most commonly used within the automotive industry for both the sales and aftersales departments. For example, a mystery shopper can accompany a customer on collection of their new vehicle, to measure the vehicle handover process and on the aftersales side, a mystery shopper can accompany a customer who is having a service on their vehicle and measure the process for the vehicle drop off and collection.